Refund policy

Under Australian law, you are entitled to a refund or replacement should an item be faulty. We do offer refunds or exchange provided that goods are in brand new and saleable condition within 7 days of purchase and will incur a 10% re stocking fee. All items must be inspected within 7 days of delivery. Any damage, faults, or discrepancies must be reported within this timeframe. Open Velux flashings and blinds will not be accepted under any circumstances.

Note this is not applicable to custom flashings as these are all custom made to order. Flashings are non-refundable with no exceptions. Should you choose to return an item purchased from our online store, any postage or freight costs will be at your expense unless the items are faulty. On receipt of the returned item, you will be credited the full purchase price of the item minus the postage or freight fee. Refunds will be credited to your credit card. To obtain a refund, please contact our customer service team at sales@shireskylights.com.